Terms & Conditions
Welcome to Meral CRM and WhatsApp Automation Platform (“Platform”, “Service”, “we”, “our”, or “us”). By accessing or using our services, you agree to comply with and be bound by the following Terms & Conditions.
1. Acceptance of Terms
By using our platform, website, APIs, CRM system, automation tools, or any related services, you agree to these Terms & Conditions and all applicable laws and regulations.
If you do not agree with any part of these terms, you must discontinue use of the platform immediately.
2. Services Provided
Meral provides cloud-based business solutions including but not limited to:
- Customer Relationship Management (CRM)
- WhatsApp Business API integration
- Marketing automation
- Lead management
- AI-powered business tools
- Reporting and analytics
- Workflow automation
- SaaS subscription services
We reserve the right to modify, suspend, or discontinue any feature or service at any time without prior notice.
3. User Accounts
Users are responsible for:
- Maintaining the confidentiality of account credentials
- All activities performed under their account
- Providing accurate and updated information
- Ensuring lawful use of the platform
You must immediately notify us of any unauthorized use or security breach.
4. WhatsApp & Third-Party Integrations
Our platform may integrate with third-party services including:
- Meta / WhatsApp Business Platform
- OpenAI
- Google services
- Payment gateways
- External APIs
Users are solely responsible for complying with the terms and policies of these third-party providers.
Meral is not responsible for:
- WhatsApp account bans
- Meta policy violations
- Third-party outages or restrictions
- Messaging limitations imposed by external providers
5. Acceptable Use Policy
Users may not use the platform to:
- Send spam or unauthorized messages
- Violate privacy laws
- Conduct illegal activities
- Distribute malware or harmful content
- Abuse automation systems
- Harass or deceive users
- Send prohibited or fraudulent content
We reserve the right to suspend or terminate accounts violating these rules.
6. Subscription & Payments
Some services require paid subscriptions.
By subscribing, you agree that:
- Fees are billed according to the selected plan
- Payments may be recurring
- Failure to pay may result in suspension
- Prices may change with prior notice
Unless otherwise stated, all payments are non-refundable.
7. Intellectual Property
All platform content, branding, code, designs, systems, and materials are the property of Meral unless otherwise stated.
Users may not:
- Copy
- Resell
- Reverse engineer
- Redistribute
- Modify platform components without written permission
8. Data & Privacy
We take reasonable measures to protect user data.
However, users acknowledge that:
- Internet transmissions are never fully secure
- Third-party services may process data externally
- Users are responsible for the legality of collected customer data
Please review our Privacy Policy for more details.
9. Limitation of Liability
To the maximum extent permitted by law, Meral shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business opportunities
- Data loss
- Service interruptions
- Third-party platform failures
- WhatsApp or Meta restrictions
Use of the platform is at your own risk.
10. Service Availability
We aim to provide reliable uptime but do not guarantee uninterrupted service availability.
Maintenance, updates, or external provider issues may temporarily affect service performance.
11. Account Suspension & Termination
We may suspend or terminate accounts if:
- Terms are violated
- Fraudulent activity is detected
- Abuse or misuse occurs
- Required payments are not completed
We reserve the right to remove access without prior notice in severe cases.
12. Changes to Terms
We may update these Terms & Conditions at any time.
Continued use of the platform after updates constitutes acceptance of the revised terms.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with applicable international business and technology laws.
14. Contact Information
For questions regarding these Terms & Conditions, please contact:
Meral Agency
Email: info@meralagency.com
Website: https://meralagency.com